Frequently Asked Questions

Welcome to our FAQ Page

FAQ's

Yes absolutely. This is dependent on the time and season and current workload, however, please feel free to PM us on Facebook or email us on hello@laserblanks.com.au. MOQ's apply.

You will need an SVG for us to complete your custom design. Design fees will occur should an SVG not be provided. 

Should you receive the wrong item or the item/order is damaged, you will be required to contact our office within 3 business days of receiving your order, along with a photo of your wrong/damaged item and we will assess this. Please note that this photo must have the entire contents of the package visible along with the packaging. Please cite your order number, name and postal address for all communications.


Should the item/s be required to be returned to our office, we will provide a return shipping label. In some instances, this does not need to occur.


Should the item be deemed damaged or faulty, a refund will be processed. It will be at Laser Blanks' absolute discretion should a replacement be provided.  

Sample boxes;

Should an item in your sample box arrive damaged, this item will be refunded only and will not be replaced. The item will be refunded at a discounted rate.

Unfortunately, due to our inventory management system as well as the high volume of orders and shipping times, we are unable to add on or make changes to orders or shipping once orders have been placed. We recommend that you choose carefully before submitting your order.

Sometimes there are slight variations with acrylic. This can be in both thickness and vary rarely appearance. Thickness can vary +/- 10%. This is not considered a fault and has to do with the acrylic manufacturing process.

Although rare, there can be variances with frosted acrylic. This can be frosted on one side with a gloss top, or can be frosted on both sides. 

The markings on the acrylic can also change time-to-time. However, the quality is still the same superior materials we always use. 

Returns

Unfortunately, Laser Blanks is unable to provide any returns or exchanges for products once they have left our Melbourne Studio. The only instance that this would occur would be for situations covered under Consumer Guidelines. This is where an item is received damaged or faulty or not as described. Only items such as these are eligible for return. Please view our FAQ regarding damaged items. 

Should there be an instance that you would like your order cancelled, this can only occur if your order has not been shipped. and will be done so under the complete discretion of the directors at Laser Blanks. However, should this be requested & granted, your order will be refunded minus an 10% restocking fee. Should your order be shipped, no refunds or cancellations can occur.

This restocking fee covers administration time of restocking your items as well as fees and charges incurred by Laser Blanks.



Out of stock items:

In a rare instance an item is out of stock, it will be refunded via your payment method.

Sample boxes;

Should an item in your sample box arrive damaged, this item will be refunded only and will not be replaced. The item will be refunded at a discounted rate.

Shipping

Laser Blanks ships throughout Australia using Australia Post. We are currently not shipping internationally. 

Generally our orders will ship within 3-4 business days. However, this fluctuates throughout the seasons! Please check our website banner for estimated dispatch times, or our status page. This is an estimate. Fluctuations can occur due to sales, busy periods etc. Laser Blanks will continually update their customers should this estimated time meet 7 business days. 

This can be found here: 

https://www.laserblanks.com.au/pages/status

Please note that this is always calculated in business days.

Our shipping prices start at $8.95. As your order weight increases, so does the price. However, we do our best to keep our prices as low as possible!

We also offer Express Post through the Australia Post network.

All shipping is an additional timeframe onto of our dispatch times. We do not offer an express processing service or a jump the queue. All orders are processed in the order in which they are received. If you select "Express Post" standard dispatch times apply.

We understand the frustration that occurs when orders do not get to you in a timely manner!! Laser Blanks is responsible for all orders until your tracking status is listed as "delivered".

Please remember that once an order leaves our Melbourne studio, we no longer have any control over the manner, time or delays that can occur once it leaves us!

Rest assured, every order is tracked and is sent via eParcel via Australia Post (excluding bulky items). You will have received tracking details via email when your order is fulfilled.

Should your order not arrive, please lodge an enquiry with Australia Post and then email us with your order number, name and address for us to escalate the enquiry. 

Should a parcel be scanned as delivered, but you have not received your parcel, you will need to lodge an enquiry with Australia Post to raise a dispute. 

Please note, that it is your responsibility to ensure that your order is addressed correctly upon checking out. Laser Blanks is not responsible for parcels that have been sent to the incorrect address due to you entering in the wrong address. An additional postage fee will be required to be paid to resend your parcel. 

All of our parcels are sent with a signature on delivery requirement. We do not accept Authority to Leave (ATL) requests whatsoever. It is of the utmost importance to ensure that your orders are delivered correctly. 

Yes! We certainly do. However, please note that this is for Express Shipping only, standard dispatch times apply. 

This is not a rush order option, just the method in which it is posted.