FREQUENTLY ASKED QUESTIONS

We know that you have questions - we've created this space for all of our frequently asked ones! We frequently add to this page.  

My has been shipped but isn't here/lost/delivered but I've not received it.

We understand the frustration that occurs when orders do not get to you in a timely manner!!

Please remember that once an order leaves our Melbourne studio, we no longer have any control over the manner, time or delays that can occur once it leaves us! Rest assured, every order is tracked and is sent via eParcel via Australia Post (excluding bulky items). You will have received tracking details via email when your order is fulfilled.

Should your order not arrive, please lodge an enquiry with Australia Post and then email us with your order number, name and address for us to escalate the enquiry.

Should a parcel be scanned as delivered, but you have not received your parcel, you will need to lodge an enquiry with Australia Post to raise a dispute.

Please note, that it is your responsibility to ensure that your order is addressed correctly upon checking out. Laser Blanks is not responsible for parcels that have been sent to the incorrect address due to you entering in the wrong address. An additional postage fee will be required to be paid to resend your parcel.

For all parcels that have been returned to sender due to not collecting from the post office or for address errors, the return to sender fee of $10.90 that is charged to Laser Blanks by Australia Post will need to also be paid. All of our parcels are sent with a signature on delivery requirement. We do not accept Authority to Leave (ATL) requests whatsoever. It is of the utmost importance to ensure that your orders are delivered correctly. 

What is your current turn around time? 

Generally throughout the year, our orders will ship within 3-4 business days. However, this fluctuates throughout the year! Events and seasons such as Christmas can extend the general turn around time. Please check our website banner for estimated dispatch times, or our status page. This is an estimate. Fluctuations can occur due to sales, busy periods etc. Laser Blanks will continually update their customers should the turn around time exceed what was stated when your order was placed. Please note that this is always calculated in business days.

STATUS PAGE

Do you accept custom requests? 

Yes absolutely. This is dependent on the time and season and current workload, however, please feel free to PM us on Facebook or email us on hello@laserblanks.com.au. MOQ's apply. You will need an SVG for us to complete your custom design. Design fees will occur should an SVG not be provided. We do not accept copies of other people's designs, items that are offensive or crude or licensed items. 



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Do your items come personalised?

No! Every single item at Laser Blanks will arrive blank, ready for you to put your own creative touch on. All photos are for illustrative purposes only. 

Can I add to my order? 

Unfortunately, due to our inventory management system as well as the high volume of orders and shipping times, we are unable to add on or make changes to orders or shipping once orders have been placed. We recommend that you choose carefully before submitting your order.





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Can I use your photos or website copy/descriptions for my website/social media?

All photos, excluding our swatches, are unable to be used online by anyone other than Laser Blanks. 

All site content, including files, images, video and written content is the property of Laser Blanks. 

Any attempts to mimic said content, or use it as your own without the direct and written consent of Laser Blanks may result in legal action. 

Do you accept cancellations, refunds and returns?

Unfortunately, Laser Blanks is unable to provide any returns or exchanges for products once they have left our Melbourne Studio. The only instance that this would occur would be for situations covered under Consumer Guidelines. This is where an item is received damaged or faulty or not as described. Only items such as these are eligible for return.

Please view our FAQ regarding damaged items.

Should there be an instance that you would like your order cancelled, this can only occur if your order has not been shipped and will be done so under the complete discretion of the directors at Laser Blanks. However, should this be requested & granted, your order will be refunded minus an 10% restocking fee. Should your order be shipped, no refunds or cancellations can occur. This restocking fee covers administration time of restocking your items as well as fees and charges incurred by Laser Blanks and is calculated based upon the entire order total including shipping.

Out of stock items: In a rare instance an item is out of stock, it will be refunded via your payment method.

Sample boxes; Should an item in your sample box arrive damaged, this item will be refunded only and will not be replaced. The item will be refunded at a discounted rate.

Mystery Boxes: No items are eligible for refund. 

Can I collect my order from you? 

Laser Blanks is offering a contactless click & collect service from our Romsey warehouse.

We are open Monday - Friday 8am - 4pm

You will receive an email notification once your order is ready for collection. Standard dispatch times apply for click and collect orders. 

Our pick up location is now in Romsey at the following location: 
8/8  Mitchell Court, Romsey 3434

Where do you ship to? 

Laser Blanks ships throughout Australia, New Zealand, United States, Canada, Hongkong. We are always adding to our international locations. If you're outside of these areas, please email us at hello@laserblanks.com.au and our team will be more than happy to assist you. 

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What shipping carrier do you use? 

Unless your order is excessively bulky or large, all of our orders are shipped via Australia Post. This is for international and domestic parcels. 

Standard postage (red Australia Post service) & Express Postage (yellow Australia Post service) are available.

The same turn around times apply for either shipping method.
Express Post is not express dispatch - standard dispatch times apply.  

How much is postage?

Our shipping prices start at $9.95.
As your order weight increases, so does the price ( although it is always very reasonable).
However, we do our best to keep our prices as low as possible! We also offer Express Post through the Australia Post network.
All shipping is an additional timeframe onto of our dispatch times.
We do not offer an express processing service or a jump the queue.
All orders are processed in the order in which they are received. If you select "Express Post" standard dispatch times apply.

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**Sales**

Sales are at the sole discretion of Laser Blanks. Discounts can not be applied to previous orders, despite when they may have been placed. No discounts or credits will be applied to past orders. If the discount code is not entered upon checkout, it cannot be applied after the payment has been made and the order created. No rainchecks on sales. 

Can you leave my parcel unattended? (ATL)

All of our parcels are sent with a signature on delivery requirement. We do not accept Authority to Leave (ATL) requests whatsoever. It is of the utmost importance to ensure that your orders are delivered correctly. 

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Do you offer express post?

Yes! We certainly do. However, please note that this is for Express Shipping only, standard dispatch times apply. This is not a rush order option, just the method in which it is posted. 

My has been shipped but isn't here/lost/delivered but I've not received it.

We understand the frustration that occurs when orders do not get to you in a timely manner!!

Please remember that once an order leaves our Melbourne studio, we no longer have any control over the manner, time or delays that can occur once it leaves us! Rest assured, every order is tracked and is sent via eParcel via Australia Post (excluding bulky items). You will have received tracking details via email when your order is fulfilled.

Should your order not arrive, please lodge an enquiry with Australia Post and then email us with your order number, name and address for us to escalate the enquiry.

Should a parcel be scanned as delivered, but you have not received your parcel, you will need to lodge an enquiry with Australia Post to raise a dispute.

Please note, that it is your responsibility to ensure that your order is addressed correctly upon checking out. Laser Blanks is not responsible for parcels that have been sent to the incorrect address due to you entering in the wrong address. An additional postage fee will be required to be paid to resend your parcel. All of our parcels are sent with a signature on delivery requirement. We do not accept Authority to Leave (ATL) requests whatsoever. It is of the utmost importance to ensure that your orders are delivered correctly. 

My Item Has Arrived damaged

You can be rest assured that Laser Blanks we package every single item with as much care as possible, however, sometimes items become damaged in transit. 

When you receive your order, it is your responsibility to ensure that you check over your order to ensure that everything is as it should be. If you find an item damaged, you will need to do the following, as per Laser Blanks' terms and conditions: 

1- Take a photo of all of your items including the packaging it was received in and a photo of the damage. As many photos as possible means that our team will have all the information they need to assess the damage. 

2 - Email these photos along with your name, address and order number to hello@laserblanks.com.au with the subject line: Damaged Order. Our team will assist you promptly. 

As per our terms and conditions, you will need to contact our team within 5 business days of receiving your order.  

Emails/contact for claims of damage received after this stated time frame will be unable to be processed.

What Happens If I have received something in error? 

Whilst we always strive to achieve 100% accuracy, we are alas, human - mistakes can happen! You can be rest assured that Laser Blanks will fix this error promptly! 

When you receive your order, it is your responsibility to ensure that you check over your order to ensure that everything is as it should be. If you find an item in error, you will need to do the following, as per Laser Blanks' terms and conditions:

1- Take a photo of all of your items including the packaging it was received in and a photo of the incorrect item. As many photos as possible means that our team will have all the information they need to assess the situation.

2 - Email these photos along with your name, address and order number to hello@laserblanks.com.au with the subject line: Incorrect Order. Our team will assist you promptly.

As per our terms and conditions, you will need to contact our team within 5 business days of receiving your order.

Australia's Largest & Favourite Laser Cut Craft Supplier