We understand how frustrating it can be when orders don’t arrive as expected!

Once your order leaves our Melbourne studio, we unfortunately have no control over the delivery process, including any delays that may occur. However, rest assured that all orders (excluding bulky items) are sent via Australia Post eParcel with tracking.

You’ll receive your tracking details via email once your order has been fulfilled.

If your order hasn’t arrived:
Lodge an enquiry with Australia Post.

Email us with your order number, name, and address, and we’ll escalate the enquiry with Australia Post on your behalf.

If your parcel is marked as “delivered” but you haven’t received it, you’ll need to raise a dispute with Australia Post.

Important Information:
Address Accuracy: Please double-check your address during checkout. Laser Blanks is not responsible for parcels sent to incorrect addresses entered at checkout.

Additional postage fees will apply if a parcel needs to be resent.

Return to Sender Fees: If a parcel is returned due to an incorrect address or not being collected from the post office, a return fee of $12.90 (charged to us by Australia Post) must be paid before we can resend the item. Additional postage fees will need to be paid to resend your parcel. 

Signature on Delivery: All parcels are sent with a signature on delivery requirement. For security reasons, we do not accept Authority to Leave (ATL) requests.

We’re committed to ensuring your order gets to you safely—please reach out if you need any further assistance!

Throughout the year, our orders typically ship within 3-4 business days.

However, this timeframe may vary during peak periods like Christmas or special events.

For the most up-to-date dispatch information, please check the banner on our website or visit our status page.

These times are estimates and may fluctuate due to sales, high demand, or other busy periods. If the turnaround time exceeds what was initially indicated when you placed your order, we’ll be sure to keep you updated every step of the way.

Please note that all processing times are calculated in business days.

Our shipping prices start at $9.95.As your order weight increases, so does the price ( although it is always very reasonable).

However, we do our best to keep our prices as low as possible!

We also offer Express Post through the Australia Post network.

All shipping is an additional timeframe onto of our dispatch times.

Priority Processing: Our priority processing service is available when operations allow. This service enables your order to be processed, packed and shipped next business day. ie. if you order on the Tuesday, it will be shipped on the Wednesday. If you order at 12:30am on the Wednesday, it will be shipped on the Thursday. The fee includes the priority processing fee + the express post shipping rate. This option is available in checkout under postage options. 

Laser Blanks ships throughout Australia, New Zealand, United States, Canada, Hongkong. We are always adding to our international locations. If you're outside of these areas, please email us at hello@laserblanks.com.au and our team will be more than happy to assist you. 

Unless your order is excessively bulky or large, all of our orders are shipped via Australia Post. This is for international and domestic parcels.

Standard postage (red Australia Post service) & Express Postage (yellow Australia Post service) are available.

The same turn around times apply for either shipping method.

Express Post is not express dispatch - standard dispatch times apply.  

If you are looking for a rush order, you'll need to check out with Priority Dispatch - which means your order is sent next business day + posted via express post. 

We sure do! Sales are at the sole discretion of Laser Blanks. Discounts can not be applied to previous orders, despite when they may have been placed. No discounts or credits will be applied to past orders. If the discount code is not entered upon checkout, it cannot be applied after the payment has been made and the order created. No rain-checks on sales. If we are running a sale, there are certain T's and C's that are applicable to that sale.

Head to www.laserblanks.com.au/sale to access them.

All of our parcels are sent with a signature on delivery requirement. We do not accept Authority to Leave (ATL) requests whatsoever. It is of the utmost importance to ensure that your orders are delivered correctly. 

Yes! Absolutely! Information about our colour range can be found here.

Yes, absolutely! We’re happy to take on custom requests, though availability depends on the time of year and our current workload. To get started, please fill out our custom order https://www.laserblanks.com.au/pages/custom-order .


Please note:
Minimum Order Quantities (MOQs) apply.

You'll need to provide an SVG file for us to complete your custom design. If an SVG isn’t provided, design fees will apply.

We do not accept copies of other people’s designs, offensive or crude content, or licensed materials.

At Laser Blanks, we specialise in creating custom products tailored to your needs—whether it’s business signage or unique items that elevate your brand. From a single piece to bulk production of over 100,000 units, we have the expertise to bring your ideas to life!

Every single item at Laser Blanks will arrive blank, unless otherwise stated - ready for you to put your own creative touch on. All photos are for illustrative purposes only. If you are requiring a custom order, please speak to one of our team at hello@laserblanks.com.au or fill out our custom order form.

Unfortunately, due to our inventory management system as well as the high volume of orders and shipping times, we are unable to add on or make changes to orders or shipping once orders have been placed. We recommend that you choose carefully before submitting your order.

All photos, excluding our swatches, are unable to be used online by anyone other than Laser Blanks. All site content, including files, images, video and written content is the property of Laser Blanks. Any attempts to mimic said content, or use it as your own without the direct and written consent of Laser Blanks may result in legal action. 

Unfortunately, Laser Blanks is unable to provide any returns or exchanges for products once they have left our Melbourne Studio. The only instance that this would occur would be for situations covered under Consumer Guidelines. This is where an item is received damaged or faulty or not as described. Only items such as these are eligible for return.

Please view our FAQ regarding damaged items.

Should there be an instance that you would like your order cancelled, this can only occur if your order has not been shipped and will be done so under the complete discretion of the directors at Laser Blanks. However, should this be requested & granted, your order will be refunded minus an 10% administration fee.This fee covers administration time of restocking your items as well as fees and charges incurred by Laser Blanks and is calculated based upon the entire order total including shipping.

Should your order be shipped, no refunds or cancellations can occur. 

Out of stock items: In a rare instance an item is out of stock, it will be refunded via your payment method.

Sample boxes; Should an item in your sample box arrive damaged, this item will be refunded only and will not be replaced. The item will be refunded at a discounted rate.

Mystery Boxes: No items are eligible for refund. 

 You can collect your orders from our Romsey warehouse.
We are open Monday - Friday 8am - 3:30pm

You will receive an email notification once your order is ready for collection. 

Standard dispatch times apply for click and collect orders.

Our pick up location is now in Romsey at the following location: 8/8 Mitchell Court, Romsey 3434

You can be rest assured that Laser Blanks we package every single item with as much care as possible, however, sometimes items become damaged in transit.

When you receive your order, it is your responsibility to ensure that you check over your order to ensure that everything is as it should be. If you find an item damaged, you will need to do the following, as per Laser Blanks' terms and conditions:
1- Take a photo of all of your items including the packaging it was received in and a photo of the damage. As many photos as possible means that our team will have all the information they need to assess the damage.
2 - Email these photos along with your name, address and order number to hello@laserblanks.com.au with the subject line: Damaged Order.
Our team will assist you promptly. As per our terms and conditions, you will need to contact our team within 5 business days of receiving your order.

Emails/contact for claims of damage received after this stated time frame will be unable to be processed.

Whilst we always strive to achieve 100% accuracy, we are alas, human - mistakes can happen! You can be rest assured that Laser Blanks will fix this error promptly!

When you receive your order, it is your responsibility to ensure that you check over your order to ensure that everything is as it should be. If you find an item in error, you will need to do the following, as per Laser Blanks' terms and conditions:
1- Take a photo of all of your items including the packaging it was received in and a photo of the incorrect item. As many photos as possible means that our team will have all the information they need to assess the situation.
2 - Email these photos along with your name, address and order number to hello@laserblanks.com.au with the subject line: Incorrect Order.
Our team will assist you promptly.

As per our terms and conditions, you will need to contact our team within 5 business days of receiving your order.