Polymer Clay Guides

DO YOU ACCEPT CANCELLATIONS, REFUNDS AND RETURNS?

Unfortunately, Laser Blanks is unable to provide any returns or exchanges for products once they have left our Melbourne Studio. The only instance that this would occur would be for situations covered under Consumer Guidelines. This is where an item is received damaged or faulty or not as described. Only items such as these are eligible for return.

Please view our FAQ regarding damaged items. https://www.laserblanks.com.au/pages/faq

Should there be an instance that you would like your order cancelled, this can only occur if your order has not been shipped and will be done so under the complete discretion of the directors at Laser Blanks. However, should this be requested & granted, your order will be refunded minus an 10% restocking fee. Should your order be shipped, no refunds or cancellations can occur. This restocking fee covers administration time of restocking your items as well as fees and charges incurred by Laser Blanks and is calculated based upon the entire order total including shipping.

For all parcels that have been returned to sender due to not collecting from the post office or for address errors, the return to sender fee of $12.90 that is charged to Laser Blanks by Australia Post will need to also be paid. \

Out of stock items: In a rare instance an item is out of stock, it will be refunded via your payment method.

Sample boxes; Should an item in your sample box arrive damaged, this item will be refunded only and will not be replaced. The item will be refunded at a discounted rate.

Mystery Boxes: No items are eligible for refund.